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General
 
     
 
     
     
     
Official name Hong Kong International Airport

Airport opening

July 1998

Total airport site area 1,255 hectares

Annual passenger capacity

45 million, 87 million ultimate

Annual air cargo capacity 3 million tonnes at opening, 9 million tonnes ultimate

Flight handling capacity

49 flights per hour

Runways

Two

Runway length 3,800 metres

Aircraft gates

Frontal 48, Apron 27, Air cargo 21

Airport workforce About 45,000

Operation

24 hours, all year

Hotel

Adjacent to passenger terminal 1,100 rooms

 

   
 
 
Passenger Terminal
 
     
     
     
 
 
 
 
Length 1.27 kilometres from entrance to end of Y-shaped concourse.

Total area

550,000 sq m, about nine times the size of the old Kai Tak terminal.

Passenger level changes Arrivals, none. Departures, one.

Passenger facilities

Check-in desks: 288
Immigration counters: 88 (departure) / 118 (arrival)
Baggage reclaim units: 12 - first bag from aircraft to reclaim unit, about 10 minutes.

Automated People Mover Internal shuttle train between East Hall and West Hall with frequency less than 3 minutes.

Moving walkways

70 (Arrivals: 30, Departures: 40)

Luggage trolleys 10,400 (Landside and Airside)

Seats

19,000 (1,400 in landside)

Lifts

92

Escalators 68

Commercial area

over 150 outlets, including 26 food and beverage outlets in 31,000 sq m shopping mall environment.

Car parking

Multi-storey and ground level, about 4,200 spaces.

Public transport

  • Taxi loading ranks, 24 bays for 550 vehicles
  • Tour coaches, 18 pick-up bays
  • Public buses, 17 pick-up bays

Airport Express Line

Trains leaving every 10 minutes. A 23-minute journey from airport to Hong Kong Station.

Hong Kong International Airport offers convenient access for people with disabilities.

Transport Links
 
Ramps and lifts link the passenger terminal directly with the Ground Transportation Centre.
 
The airport has four outdoor car parks (Car Parks 1, 2, 3 & 5) at ground level and a multi-storey car park (Car Park 4). Car Parks 1, 2, 3, and 4 have reserved spaces for the disabled, located conveniently next to lifts.
 
 

Passenger Terminal
 
No level changes in Arrivals Level and only one in Departures Level.
 
Designated drop-off area for the disabled at the departures kerb with access for wheelchair users.
 
Ramps, lifts and escalators provide easy access to all public levels.
 
Porter Services is available from Departures kerbside to check-in and from Baggage Reclaim Hall, arrivals level. You can call Worldwide Flight Services Holding S.A. at 2261 2727 for more information on wheelchair service and in-terminal transportation service.
 
The Automated People Mover (APM), a shuttle train inside the terminal, can accommodate wheelchairs.
 
There are 12 electric vehicles that operate in the restricted area of the Arrivals and Departures Levels to carry passengers to aircraft gates. Provision of such service can be made at the discretion of airlines or alternatively at a fee to be made payable directly by passengers to the operator Worldwide Flight Services Holding S.A.
 
Escalators and walkways in the public area of the passenger terminal have audio warning signals for the visually impaired.
 
A covered walkway leads from the Arrivals Hall to the Regal Airport Hotel and multi-storey car park.
 
Information Counters accommodate to wheelchair users.
 
All passenger lifts are suitable for wheelchairs, and are equipped with braille push buttons and acoustic signals.
 
Facilities for the disabled are clearly signposted and identified with the standard international symbol.
 
Restrooms for wheelchair users have extra-wide cubicles, grab bars and alarm buttons.
 
All public phones have adjustable volume. Conventional payphones with button operation for the convenience of the blind and Powerphone touch screen payphones with e-mail, fax and datajack for the hearing impaired are available in all public areas of the Arrivals and Departures Levels. There are also braille signs on payphones and courtesy phones.
 
Drinking fountains and public phones are at heights accessible to wheelchair users.
 
For the sight impaired, tactile guide paths lead from the departures kerb to the help phones installed at the main entrance of the passenger terminal; from both levels of the Airport Express station to the MTR Customer Services Centre; and from the station platform to the Information Counter on the Departures Level.
 
Induction loops installed in strategic places, such as waiting areas and lounges enable most hearing aides to pick up public announcements.
 
All automatic glass doors have horizontal yellow and white terminal pattern strips to make the doors more visible for the visually impaired.
 
To help the visually impaired ascend or descend staircases, yellow strips line the edge of each step for improved visibility.
 
Braille signs at toilet entrances help the blind identify a gents' or ladies' toilet.

Assistance
 
Passengers with special needs should notify their airlines ahead of their visit.

Dedicated Airport Authority 24-hour Help Phones are located throughout the terminal, including the four entrances along the departures kerb.
 
Free porterage is available from kerbside to check-in. Airlines provide escorts from check-in to aircraft.
   
Useful Numbers
Airport Enquiry Hotline 2181 0000 (English)
  2181 8888 (Chinese)
Airport Ferry Services 2987 7351
Car Parks 1, 2, 3* 2286 0163
Car Park 4 (multi-storey) 2949 1083
Citybus (City Flyer) 2873 0818
Discovery Bay Transit Services Ltd 2987 0208
Jardine Skyporters Limited (electric vehicles) 2261 0880
Long Win Bus Co Ltd (Airbus) 2786 6036
MTR Corporation (Airport Express) 2881 8888
New Lantao Bus Co (1973) Ltd 2984 9848
Transport Department 2829 5258
 
* Car Parks 3 is open only during periods of high demand.

For more information please visit http://www.hkairport.com

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